As part of our ongoing efforts to improve account security and make account verification more convenient, we have discontinued the use of security questions across SIRSTEVEHQ.
Security questions were previously used as an additional method of verifying account ownership. However, we recognise that remembering answers to security questions can sometimes be inconvenient, particularly when customers need assistance accessing their accounts or completing certain account-related requests.
To provide a more convenient and reliable verification experience, we have moved away from security questions and will continue using our existing account verification methods.
What does this mean for your account?
Security questions are no longer required for account verification. Going forward, we will rely on the following verification methods where applicable:
- Email OTP: Receive a one-time verification code through your registered email address.
- SMS OTP: Verify your identity using a code sent to your registered mobile number.
- PIN OTP: Use your configured PIN verification method for supported account activities.
- Authenticator App: Use an authenticator application for additional login security through two-factor authentication.
These methods provide alternative ways to verify your identity without requiring you to remember answers to personal security questions.
Do you need to take any action?
No action is required from you. The discontinuation of security questions does not affect your hosting services, domains, emails, subscriptions, billing information or other account details.
Your existing login credentials and other configured security methods remain unchanged. You can continue accessing your account through the usual Client Area.
If you have not configured additional security options on your account, we encourage you to review your security settings and enable an authenticator application where available.
Why are we making this change?
At SIRSTEVEHQ, we regularly review our systems and processes to identify ways to improve the security, reliability and overall experience of our services.
By moving away from security questions and relying on our existing verification methods, we aim to simplify account verification while providing customers with more convenient authentication options.
Your account security remains important to us, and we will continue making improvements to ensure your experience with SIRSTEVEHQ is both secure and straightforward.
Thank you for choosing SIRSTEVEHQ.
The SIRSTEVEHQ Team
